Frequently Asked Questions (FAQ)
When can I expect my order?
To keep our prices as low as possible for you, Best Pricer has the products delivered directly to you from the manufacturer or supplier. Therefore, delivery may take a little longer than you're used to.
We aim to process and pack your orders as quickly as possible. Our standard handling time is 1-2 business days from the time the order is placed. Please note that this does not include weekends or public holidays.
Once your order has been processed and shipped, the estimated transit time is 3-5 business days within the United Kingdom (UK). Please keep in mind that transit times may vary depending on the destination and any unforeseen circumstances beyond our control.
To ensure timely processing and shipment of your order, please place your order before the designated cut-off time. Our order cut-off time is based on the UK time zone (GMT or BST, depending on the season) and is set at 5 pm. Orders placed after this time will be processed on the next business day.
What are the shipping costs?
When you order from Best Pricer, you always benefit from free shipping.
How can I pay for my order?
Best Pricer always offers secure payments. We use the most commonly used payment provider in the United Kingdom:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
- Elo
How long do I have to return an item?
You have 30 days from the date your order arrives to request a return.
What conditions must be met for a return?
The product must be unused and in its original packaging.
The return request must be submitted within 30 days of receiving your order.
How do I request a return?
Please contact us first at contact@bestpricer.co.uk before sending any items back. Returns without prior approval will not be accepted.
Who pays for return shipping?
If you no longer want the product, you may return it at your own cost. Return shipping fees are the customer’s responsibility.
How will I receive my refund?
Once your return is approved, we will issue the refund to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process it.
What if my item is damaged, defective, or incorrect?
Check your order upon delivery and contact us immediately if there’s an issue. We will review the case and arrange an appropriate solution.
Is there a restocking fee?
No. We do not charge any restocking fees.
Contact Information
Business Name: Best Pricer
Phone: +44 7427827288
Email: contact@bestpricer.co.uk
Address: 8-10 Hornton St, London W8 4NW, UK
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Response Time: We aim to respond within 1 business day.